Frequently Asked Questions

You can browse products and add items to your cart without signing in. You must sign in or create an account before checkout.

Choose Register, select a retail account, and complete the form. Enter the verification code sent to your email within 10 minutes to finish setting up the account.

Use Forgot Password on the sign-in page. We will email a one-time reset link. The link expires after 30 minutes.

An inactive account can browse products and view order history, but it cannot place orders or change account information until an administrator reactivates it.

Yes. A guest cart is saved in your browser. When you sign in and place a retail order, those items are merged into your account cart at checkout.

On the Products page, search by name, choose a category, or sort by newest or price.

If an item is Out of Stock, you cannot add it to your cart. When only a few remain, you may see “Only X left.” Stock is checked again at checkout.

Signed-in retail customers can use the heart on a product to save it. Open My Orders and use the Saved items section at the top to manage saved products or request a back-in-stock alert.

Card is available through Stripe. Zelle, Cash App, Venmo, and cash may also appear when Campos del Norte has enabled them. Checkout shows the payment choices currently available.

Follow the payment instructions at checkout and enter the transaction reference. The order stays Pending until the payment is verified.

If cash is available at checkout, place the order and have the exact cash amount ready for delivery.

Card payments include a processing fee of 2.9% plus $0.30, calculated on the amount charged to your card after discounts. It appears as a separate line in your cart before you pay.

Enter the code in your cart. A code works only when it is active and its dates, customer type, minimum order, and use limits are met. Some codes cover only specific products, so the discount applies to just those items and the code is refused when your cart has none of them.

Complete the short security check before placing an order. It helps protect customer accounts and the store from automated abuse.

Your address is measured from the warehouse. Local addresses pay the flat local fee shown at checkout. Extended addresses pay the configured fee for miles beyond the local delivery radius.

Retail checkout uses your address to calculate the delivery zone and fee. Click Verify delivery address before placing the order. A saved address with a known zone may verify automatically.

Click Verify delivery address at checkout. If the address cannot be confirmed automatically, you can still continue with an estimated fallback fee. The team will review the address before dispatch.

Yes. Signed-in retail customers can save a delivery address in My Account. The saved address can be reused at checkout.

An active subscription removes the flat delivery fee on local-zone orders. It does not remove extended-zone per-mile delivery charges.

It is available to retail customers with a verified address in the local delivery zone. It is not available for extended-zone or wholesale accounts.

Plans cost $29 for 1 month, $59 for 6 months, or $99 for 12 months. Billing is handled securely through Stripe and renews automatically until cancelled.

Automatic renewal stops, but local delivery benefits continue through the end of the paid period. There is no partial refund for the remaining time.

The subscription is marked Payment failed while Stripe retries the charge. Open the delivery subscription page and choose Manage billing to update your payment method.

Sign in and open My Orders. Select an order to see its items, payment, delivery, and status details.

Pending means payment is being confirmed. Paid means payment is confirmed. Processing means the order is being prepared. In Transit or Out for Delivery means it is on the way. Delivered or Completed means it is finished. Cancelled means it will not be fulfilled.

My Orders shows the estimated delivery date after the team sets it. Until then, the page says the delivery date will follow.

Open My Orders. When the invoice is ready, a PDF download is available with the order.

You can cancel while the order is Pending or Paid. A card payment is refunded automatically through Stripe. Refunds for manual payment methods are handled manually. Orders cannot be cancelled after processing or shipping begins.

No. Cancelling Stripe checkout returns you to the cart so you can review it and try again.

Manual payments remain Pending until the team verifies them. Card orders are confirmed after Stripe sends the successful payment update.